Find answers to common questions about our services and policies. This section helps you understand our offerings.
FAQ
Frequently Asked Questions
General FAQ’s
*Looking for more? Ask us directly.
How can I contact Urban Property?
You can reach us via email, or our contact form on the website. Additionally, our live chat support is available during business hours.
How can I list my property with Urban Property?
Listing your property is simple. Contact us, and our team will guide you through the evaluation, documentation, and marketing process.
Do you assist with rental properties?
Yes, we offer full-service rental property management, including tenant screening, lease agreements, and maintenance.
How does Urban Property protect my privacy?
We prioritize your privacy by implementing strict data security measures and adhering to all legal requirements for data protection.
Service Question
Inquiries seeking detailed clarification or assistance regarding a specific service offering or particular aspect of interest.
*Looking for more? Ask us directly.
What types of properties do you manage?
We specialize in residential, commercial, Investment and mixed-use properties. This includes single-family homes, multi-family units, office spaces, and retail properties.
How do I request maintenance or repairs?
Tenants can submit maintenance requests through our online portal or by contacting our support team directly.
Are pets allowed in your properties?
Pet policies vary by property. Check individual listings or contact us for details.
What is included in the rental price?
The rental price typically covers standard amenities and services, but utilities, parking, or other fees may vary. Specific details are provided in each property listing.
Payment Question
Inquiries or concerns regarding various aspects of payment methods, processes, transactions, or related issues.
*Looking for more? Ask us directly.
Is there a late fee for overdue rent?
Yes, late fees may apply if payments are not received by the due date. Details are outlined in the lease agreement.
What should I do if I miss a payment?
Contact us immediately to discuss your situation and explore options to avoid additional penalties.
How can I check my payment history?
Payment history is accessible through your online account. For assistance, contact our support team.